Refund and Returns Policy | Dream Apparels

Refund and Returns Policy

Effective Date: 2025

At Dream Apparels, customer satisfaction is our top priority. As a manufacturer and exporter of Active Wear, Fashion Wear, and Fitness Wear, we ensure that every product meets high-quality standards. This Refund and Returns Policy explains the conditions under which returns, exchanges, or refunds may be accepted.

1. Return Eligibility

We accept returns under the following conditions:

  • Return requests must be submitted within 14 days of receiving the order.
  • Items must be unused, unwashed, and in original condition.
  • Products must be returned in their original packaging.
  • Proof of purchase or order confirmation is required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products (logos, designs, colors, sizes)
  • Bulk or wholesale orders (unless defective or incorrect)
  • Used, washed, or damaged items caused by customer handling

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Provide clear photos or videos showing the issue. After verification, we will offer a replacement or a full refund.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact us via our Contact Page or email us at info@dream-apparels.com.
  2. Provide your order number and reason for return.
  3. Our support team will review your request and provide return instructions.

Note: Return shipping costs are the responsibility of the customer unless the return is due to our mistake.

5. Refund Policy

  • Once the returned item is received and inspected, we will notify you of approval or rejection.
  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be issued using the original payment method.
  • Shipping and handling charges are non-refundable.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us for approval.

7. International Orders

For international shipments, customers are responsible for customs duties, taxes, and return shipping costs. Delivery times may vary depending on destination and customs clearance.

8. Contact Information

If you have any questions regarding our Refund and Returns Policy, please contact us:

Brand: Dream Apparels
Email: info@dream-apparels.com
Contact Page: https://dream-apparels.com/contact/

Dream Apparels
The Best Quality, The Best Service, The Best Reputation

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